Customers juggle several numbers
One tech for the estimate, another for the install, a third for the follow-up. Your company has no single voice.
Early access · Built in Fort McMurray, Alberta
One number.
Connecting crews & customers.
Your customers text one company number, not your crew's personal phones. Every conversation stays with your business, even when someone moves on.
Two-minute survey. Early-access members get the results first and a personal demo.
- HVAC
- Plumbing
- Electrical
- Construction
- Property maintenance
- Cleaning
- Landscaping
- Restoration
The problem
Your crews text your customers.
From whose phone?
When customer texts live on personal phones, the relationship your business built sits in someone else's pocket.
The office hears about it too late
A delay, a complaint or a price question waits on a phone in the field while nobody in the office knows.
History walks out the door
When a worker leaves, a phone breaks or gets reset, the contacts, job notes and customer history can go with it.
Picture this
Your best tech quits on a Friday. By Monday, the customers who texted his personal phone are texting a number your office has never seen. Your business built those relationships. Why does one phone own them?
How it works
Three steps. Nothing to install for your customers.
The customer only needs a phone that can text. Your crew uses the SMS Bridge app on a compatible phone they already carry.
-
1
Your company gets one number
One recognizable business number for every customer text, presented the same way no matter who is on the job.
-
2
Customers text it like normal
They use the messaging app already on their phone. No app, no portal, no link to click.
-
3
Your team replies, the business keeps it
Crews answer from the app while their personal number stays private, and the conversation stays with your company.
CustomerNormal text messages
Company numberSMS BridgeOffice & crewsAssigned conversations
Why owners choose it
Turn every conversation into business value.
Stay close to your crews. Closer to your customers.
One recognizable number
A consistent company identity for customers, whoever is on the job today.
Centralized communication
Visibility and continuity across your field teams instead of scattered private threads.
Preserved valuable data
Customer history, decisions and commitments become an asset of the business.
Better service
Improved coordination between office and crews, and stronger customer relationships.
For customers
One recognizable number. No app required.
For field crews
Work and private messaging stay apart. No second phone to carry.
For the office & owner
Customer communication stays with the company, where it belongs.
Pricing
Simple, published pricing.
Monthly, in Canadian dollars. No annual contract.
Business
For growing crews
CAD $199/month
- Up to 25 users
- One company number
- Shared inbox for office and crews
- 2,000 message segments included
Most complete
Pro
For multi-location teams
CAD $399/month
- Unlimited users
- Everything in Business
- Multiple locations and numbers
- Priority onboarding
Early-access members hear about launch offers first.
FAQ
Questions owners ask us
Do my customers need to download an app?
No. Customers text your company number from the messaging app already on their phone. Any phone that can send a text message works.
Do my crews need company phones?
No. Crews use the SMS Bridge app on a compatible phone they already carry, and their personal number stays private.
What happens to customer conversations when a worker leaves?
The conversations belong to the company number, so they stay with your business. The job can be reassigned to someone else.
Which businesses is SMS Bridge for?
Field-service businesses with roughly 3 to 50 people in the field: HVAC, plumbing, electrical, construction, property maintenance, cleaning, landscaping, restoration and other home services.
How much does it cost?
Business is CAD $199 per month for up to 25 users. Pro is CAD $399 per month with unlimited users and multiple locations. There is no annual contract.
How do I get started?
Join the early-access list with our two-minute survey. We will contact you to set up a personal demo.
Who builds SMS Bridge?
SMS Bridge is built by Ino Tek Plus in Fort McMurray, Alberta.
Your customers belong to your company.
Not to whoever is holding the phone.
Join the early-access list. Two minutes, five questions, and you get the survey results first.
Join early access